Our mission
At Lucentra Health, our mission is to deliver fair, transparent healthcare dispute resolution through neutral arbitration, revenue protection strategies, and innovative, publicly funded solutions — all designed to support a more equitable and compliant healthcare system.
Our commitment
INTEGRITY
We uphold the highest ethical standards in every case, claim, and project we touch.
Our process is guided by transparency, accountability and a deep respect for the trust clients place in us — from the moment a dispute is submitted to the moment it’s resolved.
Every action we take reflects that responsibility.
CLARITY
We simplify the complex — from medical billing to arbitration strategy — to serve both fairness and efficiency.
By cutting through regulatory confusion and legal noise, we help payers and providers navigate the No Surprises Act process with greater confidence and calm.
Clarity leads to trust — and better outcomes.
NEUTRALITY
As a future CMS-approved IDR entity, we remain impartial and grounded in compliance.
Every decision is made without bias or influence — ensuring fair, objective outcomes for both providers and payers.
We serve facts, not sides — with a clear process, a neutral voice and a commitment to consistency in every case.
EQUITY
As a woman-owned company, we advocate for equity — not just in healthcare systems, but in leadership too.
Lucentra Health is built on the belief that fairness, inclusion and representation must be reflected in the way decisions are made — at every level of arbitration.
Equity isn’t a value — it’s a standard.
Our values
We partner with healthcare providers, medical billing teams, health law attorneys, and government agencies seeking expert, neutral arbitration services under the No Surprises Act. Our team combines regulatory precision with deep healthcare knowledge — and we actively pursue federal grants to fund healthcare access, billing transparency and system-wide impact initiatives.
OUR SERVICES
1
IDR Arbitration Services
We serve as a neutral IDR entity, issuing fair decisions on No Surprises Act disputes.
2
RCM Services
We manage claims, billing, and collections with care, improving your revenue cycle and reducing payment delays.
3
Health Innovation & Federal Grants
We secure federal and state grants to fund Lucentra-led healthcare innovation and access programs.
LEADERSHIP SPOTLIGHT
Monica Lewicki, Founder & CEO
Lucentra Health was founded by Monica Lewicki, a healthcare professional with deep experience in claims management, medical billing, and IDR compliance. Before launching Lucentra, she spent years supporting arbitration workflows and compliance protocols at IPRO — one of the nation’s leading IDR support organizations operating under the No Surprises Act.
“At Lucentra Health, compliance is more than a requirement — it’s the foundation of everything we do. Every arbitration decision is guided by neutrality, data integrity, and strict adherence to CMS regulations and URAC accreditation standards for independent dispute resolution.”
Monica Lewicki, Founder & CEO
LUCENTRA HEALTH 